Testimonials

Anne Gill, Northampton. NN4

Just had OVENU in today to clean our double oven – it’s fantastic – just like new – and I didn’t have to put my head or hands in it to get that way!!!! Thank you sooo much!!

Anne Gill, Northampton. NN4

Mrs Newman, Northampton. NN4

I am delighted with the result. Oven looks new. I will definitely be having OVENU again. Will recommend to all my friends.

Mrs Newman, Northampton. NN4

Mrs Sarah Faulkner, Daventry. NN11

Thank you!! Fantastic service. Oven is spotless! Brilliant! Would thoroughly recommend to family and friends.

Mrs Sarah Faulkner, Daventry. NN11

Mrs Dodds, Duston. NN5

Excellent service. Thank you! Friendly, prompt and efficient. My cooker looks brand new.

Mrs Dodds, Duston. NN5

Miss Mosley, Northampton. NN3

Kevin is professional, pleasant and efficient. This is the second time he has been and the results are second to none.

Miss Mosley, Northampton. NN3

Miss Liz Cessford, Northampton. NN1

Bloody marvellous!! Fantastic job – will definitely recommend to others and use again!

Miss Liz Cessford, Northampton. NN1

Sandra Lakeman, Roade. NN7

Wonderful. Thank you.

Sandra Lakeman, Roade. NN7

Mrs Whitehead, Northampton. NN4

Another very successful visit, leaving my oven and kitchen spotless.

Mrs Whitehead, Northampton. NN4

Mrs Webb, Northampton. NN1

We are very happy with our OVENU service. The oven always looks brand new when Chris has finished. He is very friendly, efficient and a clean worker and are always happy for him to clean our oven for us…… Thank you for being there.

Mrs Webb, Northampton. NN1

Mrs Smith, West Hunsbury. NN4

Very pleased with the work done. Oven is now brilliant, not sure if I will use. Will not go anywhere else. Many thanks.

Mrs Smith, West Hunsbury. NN4

Sharon Coughlan, Rushden. NN10

Wonderful job! Looks as good as new! Thank you.

Sharon Coughlan, Rushden. NN10

Marc Snelson, Bugbrooke. NN7

Fantastic job. Made my tired, smoky old oven like new again. I’m really pleased and would definitely recommend to anybody!

Marc Snelson, Bugbrooke. NN7

Phyllis Johnson, Yardley Cobian. NN12

Great, pleasant and helpful. Thank you Kevin.

Phyllis Johnson, Yardley Cobian. NN12

Barbara York, Northampton. NN2

Very pleased with the service. Wish we had found you earlier.

Barbara York, Northampton. NN2

Mrs Emma Perkin, Northampton. NN3

Thanks for quick, efficient service. Oven looks like new. I’m delighted.

Mrs Emma Perkin, Northampton. NN3

Karyn Houghton, Wootton Fields. NN4

Absolutely brilliant. It’s like having anew oven again!

Karyn Houghton, Wootton Fields. NN4

Michelle Farmer, Kingsley. NN2

I am delighted with my shiny new oven and was 100% happy with the service I got. Will definitely be recommending OVENU to my friends.

Michelle Farmer, Kingsley. NN2

Mr Townsend, Hunsbury Meadow. NN4

Lovely friendly service, so pleased with my new oven, shame I am moving. Hope my new oven looks the same.

Mr Townsend, Hunsbury Meadow. NN4

Tina Henfrey, Towcester. NN12

Always pleased with the excellent service and a sparkling oven!

Tina Henfrey, Towcester. NN12

Jenny Collins, Towcester. NN12

Have used OVENU for over 10 years, have always been pleased with the service and love having a oven that looks like new.

Jenny Collins, Towcester. NN12

Daphne Mosley, Southfields. NN3

Kevin was friendly but totally professional. The oven was sparkling when he had finished-it looks like new despite the fact that it was long overdue for a clean. In addition, Kevin was a gentleman as I am unwell and he helped me with my shopping and put rubbish in the bin. I am delighted with the service and will not hesitate to use your firm again.

Daphne Mosley, Southfields. NN3

Liz Harris, Towcester. NN12

Absolutely fantastic-oven like new-always use OVENU and would recommend to friends and family.Kevin fantastic too! Very friendly and did not complain about my mucky oven!

Liz Harris, Towcester. NN12

Jean Webb, Abington. NN1

As with every other time I have used OVENU…….a really good job. Oven looks like new again. A very friendly OVENU agent, and no mess! What else can I ask for, thats why I come back year after year because I am truly happy with the job they do.

Jean Webb, Abington. NN1

Caroline Love, Mawsley. NN14

Kevin was fantastic, a lovely guy who helped with everything I needed. Even went above and beyond the call of duty. Thanks Kevin.

Caroline Love, Mawsley. NN14

Johanne Neil, Upton. NN5

I am SO impressed-my oven looks brand new. Kevin was delightful and very professional. Will recommend without any doubt. Best £75 I have ever spent!!!

Johanne Neil, Upton. NN5

Sue Bullock, Abington Vale. NN3

Kevin did a brilliant job. I can’t believe it is the same cooker. I will recommend him to my friends.

Sue Bullock, Abington Vale. NN3

Pauline Shaw, Spratton. NN6

Fab service.

Pauline Shaw, Spratton. NN6

James Nelson, Northampton. NN1

Very good, very thorough.

James Nelson, Northampton. NN1

Mary Fensome, Wootton Fields. NN4

Thanks for a lovely clean oven, not been that clean since it was new! Kevin was a lovely man who also taught my 7 year old a great card trick! Will use you again for sure. Thanks.

Mary Fensome, Wootton Fields. NN4

Phil Knight, Pattishall. NN12

What a superb difference Kevin has made to our rather dirty cooker-sorry-. Will certainly use your services again. A great big thank you.

Phil Knight, Pattishall. NN12

Alex Millington, Earls Barton. NN6

Oven looks better than it has in a long time! I’ve been putting off cleaning it for ages and this was much easier than doing it myself! No smells either.

Alex Millington, Earls Barton. NN6

Sharon Arundel, Wooton Fields. NN4

Extremely pleased with results. My oven looks like new.

Sharon Arundel, Wooton Fields. NN4

Jo Colwell, Greens Norton. NN12

Kevin’s just done a fantastic clean on my oven-it REALLY looks like new!

Jo Colwell, Greens Norton. NN12

Melanie Smith,Wollaston. NN29

Excellent service. Oven looks like new. Very pleased. Impressed with no smell.

Melanie Smith,Wollaston. NN29

Tom Payne, Earls Barton. NN6

Great job-best not use it!

Tom Payne, Earls Barton. NN6

Ruth Ellary, Duston. NN5

Fantastic service. Very pleasant technician-Kev. Will definitely rebook!!

Ruth Ellary, Duston. NN5

Simon Manwaring, Rushden. NN10

Very impressed with the job. Oven, hob and hood look like new. It also helps to have nice friendly staff who represent your company very well! I would have no trouble recommending you to friends and family.

Simon Manwaring, Rushden. NN10

Mrs Christine Hillary, Silverstone. NN12

Lovely job, yet again!!

Mrs Christine Hillary, Silverstone. NN12

Mrs Wilkins, Moreton Pinkney. NN11

Brilliant! Good as new and very pleasant to have in my home.

Mrs Wilkins, Moreton Pinkney. NN11

Helen Flint – Hill, Horton. NN7

Inspiration to start cooking again!

Helen Flint – Hill, Horton. NN7

Jan Scaysbrook, Whittlebury. NN12

It was a pleasure to have Kev clean the oven….. which is now sparkly clean. Looking forward to baking again!

Jan Scaysbrook, Whittlebury. NN12

Jenny Evendon, Milton Malser. NN7

I am delighted with the result, and will be using this service again. Many thanks.

Jenny Evendon, Milton Malser. NN7

Helen Reynolds, Northampton. NN4

I was really pleased with the results of my oven clean. Kevin was very friendly, professional and efficient, and the end result is fantastic. I will definitely recommend OVENU to my friends.

Helen Reynolds, Northampton. NN4

Steve Rodgers, Blackthorn. NN3

Kevin did an excellent job. A credit to your company. He was very clean and tidy again. Thank you.

Steve Rodgers, Blackthorn. NN3

Mrs Liz Hardy, Daventry. NN11

I am thrilled with the work done on my oven. Excellent service – many thanks to Kevin.

Mrs Liz Hardy, Daventry. NN11

Mrs Simmons, Mawley. NN14

My oven looks brand new, thank you so much. Kevin was excellent, very professional and clean. Great job overall. Very pleased.

Mrs Simmons, Mawley. NN14

Mrs Jean Webb,Northampton. NN1

I have been using OVENU for many years, ever since they started in my area, and am always pleased to see them. The service is outstanding, my oven always looks like new when they have finished and always have Chris to do it for us, he is friendly, clean and courteous. I would recommend OVENU to anybody!

Mrs Jean Webb,Northampton. NN1

Emma Thorpe, Northants. NN7

Kevin was very good at his job and a pleasure to have come into our home. Would definitely use again.

Emma Thorpe, Northants. NN7

Mr Lambert, Northants. NN10

We had a very good service and would recommend to friends.

Mr Lambert, Northants. NN10

Sian Thacker, Abington. NN1

Kevin did a wonderful job today. It really does look like new!! We have lights too! Very pleasant manner, punctual and all done in three and a half hours! Thank you very much.

Sian Thacker, Abington. NN1

Jackie Allen, Abington. NN3

Excellent service, arrived on time. Cooker as good as new. Would definitely recommend OVENU.

Jackie Allen, Abington. NN3

Jane Buckley, Daventry. NN11

A great service – I’m very impressed and will tell all my friends. Great work – thank you.

Jane Buckley, Daventry. NN11

Mandy Plumpton, Wootton. NN4

My oven always looks brand new when you’ve finished.

Mandy Plumpton, Wootton. NN4

Mrs Sansome, Wollaston. NN29

I cant believe the difference!!

Mrs Sansome, Wollaston. NN29

Dawn Boyle, West Hunsbury. NN4

Really pleased with the results. Our cooker is looking as clean as when we first bought it! Will make sure to use this service again.

Dawn Boyle, West Hunsbury. NN4

Ann Self, Wellingborough. NN8

Kevin arrived on time as promised and did a fantastic job cleaning the oven. It looks as good as new and we had a lovely hours of chatter and cups of tea.

Ann Self, Wellingborough. NN8

Mrs Bev Furniss, Duston. NN5

Absolutely delighted with the results of my first oven clean. Will recommend to my friends and family and have this service again.

Mrs Bev Furniss, Duston. NN5

Barbara Dingle, Hartwell. NN7

I found Kevin very helpful and a very pleasant person. He did a great job and I would definitely recommend him to all my friends.

Barbara Dingle, Hartwell. NN7

Mick McGuckin of Churchill Road, Earls Barton. NN6

We were absolutely delighted with the end result. Chris the technician was on time, couteous and made sure we were happy before he left. We will be booking again. You get what you pay for ! OVENU were not the cheapest but in terms of the end result they are ceratinly ‘best in class’. Well done to all at OVENU.

Mick McGuckin of Churchill Road, Earls Barton. NN6

Jill Whitehead, West Hunsbury. NN4

Excellent service again. Thank you. No mess, no smell. Oven as new again. Magic!

Jill Whitehead, West Hunsbury. NN4

Dr Wilson, Duston. NN5

Wonderful! Always totally satisfied and will definitely use you again and again and again. Thank you for being so perfect!

Dr Wilson, Duston. NN5

Victoria Miles, Long Buckby. NN6

Brilliant service – (will post a picture of my shiny oven on facebook) . Thank you.

Victoria Miles, Long Buckby. NN6

Mrs Redley, Kingsthorpe. NN2

I was recommended to use OVENU by my daughter and I have been very pleased by the results. My cooker looks like new again, like having an old friend all shiny and clean.

Mrs Redley, Kingsthorpe. NN2

Sarah Lucas, Wootton Fields. NN4

Thank you to Kevin for the professional service provided today. Kevin was very polite and helpful. My oven looks brand new again. I am very pleased with the results and I will be using you again and recommending you to family and friends.Many thanks.

Sarah Lucas, Wootton Fields. NN4

Frank Miocinovic, Duston, Northampton.

Polite, friendly. would recommend to friends and family. Very clean and thorough.

Frank Miocinovic, Duston, Northampton.

Ian Morris, Upper Boddington, Northants.

Kevin was punctual and worked very hard to clean my oven – it looks amazing, brand new in fact. I will be using you again.

Ian Morris, Upper Boddington, Northants.

Roger Martin, Thorpe Waterville, Northants.

Very good service and job. Arrived on time too. Will recommend and use.

Roger Martin, Thorpe Waterville, Northants.

Steve Tysoe, Spinney Hill. Northampton

Excellent service – cant believe the results. Would definately recommend you!! Thank you.

Steve Tysoe, Spinney Hill. Northampton

Matt Newman, Oliver Street, Northampton.

Impressive. Looks like new. Friendly and helpful. I have recommended to friends and will use again.

Matt Newman, Oliver Street, Northampton.

Sally Clements, Cornfield Way, Burton Latimer. NN15

Thank you for a prompt reply to my phone call. The work carried out on the hob and double oven cannot be faulted (cooker looks like new). Chris Smart who carried out the work is very polite, gave full explanation of work to be done, also very neat and tidy and left kitchen spotless. Thank you.

Sally Clements, Cornfield Way, Burton Latimer. NN15

Mrs. Lisa Tang, Loddington way, Mawsley. NN14

Very happy with the service. Chris was friendly and was thorough. The oven afterwards looked ‘almost new’.

Mrs. Lisa Tang, Loddington way, Mawsley. NN14

Mrs. Sarah Kent, Macon Close, Northampton. NN5

Fantastic service, very polite & friendly team. Thank you very much.

Mrs. Sarah Kent, Macon Close, Northampton. NN5

Mrs. Brenda Duggan, St.Mary’s Way, Weedon. NN7

My oven now looks like new. A clean, efficient and friendly service. Thanks.

Mrs. Brenda Duggan, St.Mary’s Way, Weedon. NN7

Kathryn Hamilton, Frost Court, Great Doddington. NN29

Great service and friendly staff. Brilliant job – thank you.

Kathryn Hamilton, Frost Court, Great Doddington. NN29

Julie Stohrer, Meltham Close, Northampton. NN3

Tony was very polite and concientious, a pleasure to have in my home. Thank you very much.

Julie Stohrer, Meltham Close, Northampton. NN3

Mrs. Wendy Meadows, Burrows Vale, Brixworth. NN6

Remarkable – wonderfully clean !!

Mrs. Wendy Meadows, Burrows Vale, Brixworth. NN6

Yvette Bailey, Somerset Street, Northampton. NN1

An excellent job well done. Efficient service. Looks like I’ve got a new oven.

Yvette Bailey, Somerset Street, Northampton. NN1

Mrs. Hardcastle, Lancross Drive, Northampton. NN3

Oven looks like brand new. Very pleased with cleaning of oven and shelves.

Mrs. Hardcastle, Lancross Drive, Northampton. NN3

Mrs. Anne Brownfield, Wheatfield Drive, Burton Latimer. NN15

Oh my goodness – I have a new cooker !! I am so delighted with the results. With minimum fuss a very neat, tidy and punctual representative worked very hard and waved a magic wand over my disgusting cooker. I would happily recommend this service to friends and family and would use again. Thank you !

Mrs. Anne Brownfield, Wheatfield Drive, Burton Latimer. NN15

Mrs. Matthews, Frosty Hollow, East Hunsbury. NN4

Great value for money. Great job done!

Mrs. Matthews, Frosty Hollow, East Hunsbury. NN4

Gemma Stewart, Lodge Way, Irthlingborough. NN9

Extremely pleased with results.

Gemma Stewart, Lodge Way, Irthlingborough. NN9

Mrs. Mellish, Centurion Way, Wootton. NN4

Brilliant!

Mrs. Mellish, Centurion Way, Wootton. NN4

Mrs. Bindi Shingles, Doddington Road, Earls Barton. NN6

Great – Fantastic – clean oven at last. Thanks.

Mrs. Bindi Shingles, Doddington Road, Earls Barton. NN6

Mrs. Mills, Staverton

The oven came up like new, unlike when I used another company, the products did not smell.

Mrs. Mills, Staverton

Paula Temple, Rushden

Thank you for the service. I will definately recommend the service to family, friends and colleagues. The oven is like new and the service was impeccable, including the lack of mess! Everything was left clean and tidy! Thanks again!

Paula Temple, Rushden

Claire Templeton, Bozeat

Really great service, my oven looks like new, really pleased. Will definately recommend you to friends and relatives. Thanks!

Claire Templeton, Bozeat

Rachel Norman, Bugbrooke

Kevin has provided a prompt, efficient and excellent service. I will recommend OVENU to my friends and neighbours.

Rachel Norman, Bugbrooke

Joanne Warren, Simpon Manor, Northampton

Delighted – got a new oven. Kevin was very efficient, will be asking for him again!

Joanne Warren, Simpon Manor, Northampton

Christina Murray, Moulten

I’m delighted with the service I received; my oven is as new, smells delightful and well worth paying a nice man to clean my oven! Professional, friendly and efficient service. Thank you.

Christina Murray, Moulten

Julia Barron, Northampton

Very thorough, very polite, very efficient.

Julia Barron, Northampton

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.